It occurred to me the other day that we put tools in place to make it easier for our customers to order and to take advantage of pricing levels and other incentives, but what we think is easier might not appear the same way to those who are buying from us. So, I started looking at the site through the eyes of a customer, and trying to figure out, if I were new to the site, what I could grasp easily and what might be harder to figure out. Once I had my list, I decided to put a blog post together, to help those of you who buy from us get the most of your EnMart experience.
Wholesale Pricing: Wholesale pricing is available to those businesses that have a tax i.d. number and who apply for a wholesale account. If you do not apply and your account is not set up for wholesale pricing, you will not see those prices nor receive them at checkout. To apply for a business log-in, you can click the “I Need A Business Log-in” button on the home page, or click the “Wholesale” button in the top menu on any other page of the site. You must submit your tax i.d. number to be considered for wholesale pricing. Once your application is received, it generally is approved quickly. You will be notified by e-mail when your wholesale account is activated. To see wholesale pricing, make sure you log-in before you shop.
Pricing Levels: There are some products which only have one tier of pricing, which is wholesale pricing. Often this is because it is a product which wouldn’t interest the general public, is one that can’t be seen by the general public, or is a product that has an industry wide or manufacturer mandated price that we need to meet. Things like thread, backing, blank patches and bobbins do have both public and wholesale pricing, so having a wholesale log-in if you’re qualified for one is a good option.
Shipment Times: Our goal is always to ship every order as quickly as we can. Most orders, if they contain goods we can simply pull off a shelf will ship same day, if placed before 2 p.m. Eastern Standard Time. Things that need to be made, like blank patches, have longer lead times for shipping. When there is a lead time, it will be noted on the page for the item. Order shipment speed may also be impacted by the volume of orders received.
Sales Tax: By law, EnMart is required to charge sales tax in Michigan, Illinois, California, Nevada, Georgia and New Jersey. When someone applies for a business log-in, if they are in one of those states, the approval e-mail will also contain an attached form, which must be completed and submitted back to EnMart for an account to be made tax exempt. If the form is not completed and on file, we must charge sales tax.
If you ever have questions about anything pertaining to EnMart, you can always feel free to contact us. We want your shopping experience with EnMart to be a good one, so feel free to reach out if you need any assistance.