Frequently Asked Questions About Shipping

Sometimes it seems like deciding how your order should be shipped is the hardest part of placing an order.   How fast does it need to get there?   How much money do you want to spend?  Does one carrier operate a little more efficiently than another in your area?  There are a lot of details that need to come into play to make sure the shipping option you select is the best one for you,  and today I wanted to answer some common questions about shipping from EnMart,  in hopes of making that decision a little easier.

What shippers does EnMart use? Currently our primary shipping option is Federal Express.   We also offer shipping via USPS for package ten pounds and under.  We do have the ability to ship via UPS as well,  although that must be requested.  We can also ship on a customer’s account number.

How do I request you ship on my account?  “Use my Fedex/UPS Acct #” is an option on the pull down menu where you can select shipping.   If you select this option,  we will ship on your account.  Please make sure your account number is either included in the notes on your order or listed in the designated spot in your account record.

Who determines if a location is business or residential? That determination is made by the carrier,  usually based on USPS zoning tables.   EnMart has no control over how a business is classified.  The carriers charge us based on those classifications and that is how we charge you.

Is USPS always the cheapest shipping option? Not always.  USPS can be a great option for things like blank patches,  but it isn’t always the least expensive way to ship.  Make sure to check out all your options and compare prices when deciding how your order should be shipped.

How quickly do items from EnMart ship? Most items that are in stock and on the shelves will ship same day. Larger orders may take an additional day.  Orders placed later in the day may also ship next day.  Items,  like blank patches,  that need to be made,  will ship based on the posted production times.

Can I pick up items at your facilities? We do have a local pick-up option which is available for customers who are near one of our locations.   Polyester Thread and stabilizer are available for pick-up at every location.   Other items may only be stocked in certain locations.   You will be notified if you elect to pick-up locally and the item is not available.

Does EnMart offer free shipping? As a general rule we don’t offer free shipping.  We do occasionally have a special where free shipping is offered,  but those are rare.  Our problem with free shipping has always been that it isn’t really free,  the cost is generally just passed on in the cost of the items purchased.  Rather than raise our prices to provide “free” shipping,  we decided to keep our prices and shipping costs reasonable.

Remember,  if you have questions about the best way to ship the items you order from EnMart,  you can always contact us and ask.

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