For Gifts or Souvenirs Remember the Remembears

What’s cuddly and cute,  easily personalized and a great gift or souvenir?   If you answered a Remembear,  you’ve obviously already seen the adorable new embroiderable stuffed animals that EnMart now carries.

Like the popular Cubbies line,  which has been a staple at EnMart for the past several years,  Remembears have a zipper in their bottom and a stuffing pod which can easily be removed for decoration.  The material of the animals is suitable for embroidery,  as well as sublimation and vinyl.  The tags on Remembears say they are hand wash only,  but we tested one in washing machine on the delicate cycle and it came through without an issue,  so the Remembears can be washed,  albeit gently.

One characteristic of the Remembears worth noting is their large size.   These animals are 16 inches tall and offer a larger sewing field.   As the picture with this post shows,  the size difference can be quite striking.   Remembears are definitely a good option for any sort of display or memento,  as the size of the animals makes them stand out noticeably.  Theyre also a good option for larger size fonts or more wordy quotes,  as there is more space on which to work.

You should also keep in mind that Remembears offer some specialty items like the angel bears, which are bears with wings and gold or silver noses.   The angel bears are an ideal option for a memorial,   as they contain a small pocket which could be used to hold a portion of a loved one’s ashes,  or a small memento of that person.   An angel bear could be a lasting memorial to someone who’s gone,  that not only can be displayed,  but also hugged.

The variety of Remembears available means there are a lot of options for sales to different groups and organizations.   The cow could work for a dairy or ice cream shop. The moose or the wolf could work as school mascots or to commemorate a graduation.  The giraffe and the zebra would be great offerings for a zoo.  A natural history museum would love the green triceratops.   The possibilities for these animals are limited only by your imagination.

Since Remembears can also be decorated via methods other than embroidery,  they offer a flexible personalization option.   Buy some sublimation supplies and sublimate a photo or complicated design.  Get a heat press and try some rhinestones.   And,  for those that work with embroidery,  Remembears are a great blank canvas just waiting to be decorated with your favorite thread.  The possibilities are endless,  and the Remembears are here,  at EnMart,  waiting for their furever homes.

Using Photos to Make the Sale

One of the basic tenants of sales is that people have to know what you have to sell if they’re going to want to buy.   It’s so basic that people often forget that knowledge is part of the equation.  Particularly when selling something like a decorated garment,  a picture can often be worth a thousand words.  The question is where do you put those pictures so your customers see them,  and how do you use those pictures to impart a sense of your expertise and what you can do for those who choose to work with you?

One way to get the message out about what you can do is Pinterest.   As I’ve said before,  Pinterest is about aspiration and getting ideas for items that you want to make or buy.   Having Pinterest boards for your company (these are EnMart’s boards) allows you to showcase different aspects of what you can do.  You can create boards around a certain event or theme,  or make boards that feature a particular product decorated in different ways. If you have Pinterest boards,  make sure they’re featured on your website and social media feeds,  and refer your customers to them in your printed literature.

Another way to help spread the word about what you can do is to share pictures of what you make with your suppliers.  Or you can use a supplier hashtag (#IrisThread, for instance) to alert your suppliers to a picture that might interest them. I know,  here at EnMart,  we love getting pictures of products that were made with supplies purchased from us.  We also share those pictures on our Facebook feed (22,000+ fans) and our Twitter feed.  Granted not all the people who like any of your suppliers are going to be in your potential market spheres,  but some of them might.  Plus,  having your work shared by your suppliers gives you a bit of decorator credibility.   Your work is good enough that it’s being presented as an example of what can be done.

As a writer for industry magazines,  I know I’m always looking for photos to illustrate the pieces I write,  so this can be another fertile ground for pictures of the items you create.  Most of the time,  when an article writer needs pics for a piece,  they will put out a call on social media,  asking for pictures of work that centers on a particular discipline, type of garment or theme.  If you are planning to submit a photo for publication,  remember it needs to be at least 1 MB, and 300 DPI.  Magazines can work with less,  but the odds of your picture getting used are better if you stick to those guidelines.

One last bit of advice,  which goes for any photo you use anywhere.  Make sure your photos are the best quality they can be.   Yes,  you can take a good photo with the cameras on most phones these days,  but it still might be worth investing in a camera,  especially if you’re offering your products for sale online.   Pictures are often the first impression a customer forms of your products, so make sure you are, visually,  putting your best foot forward.  Taking quality pictures may be more time consuming and perhaps more costly,  but the benefits will far outweigh the drawbacks.

Happy New Year

EnMart will be closed on Monday, December 31 and Tuesday, January 1,  in honor of the New Year.   We wish all our friends and customers a happy,  prosperous and productive 2019.

We will re-open on Wednesday, January 2, 2019

EnMart’s Tips and Tricks for Success

Every company is different,  and each has its own way of doing things,  and its own little insider secrets.  Since the end of 2018 is close at hand,  I figured it might be a good time to share a few tips for getting the most from your relationship with EnMart,  so you can start 2019 off on the right note.

Tip #1:  Look for the discounts and the specials –  Iris UltraBrite Polyester Thread,  the king cones anyway,  definitely falls in this category.  Did you know if you purchase 12 or more in any combination of colors you will receive a dollar off per cone?  That takes the wholesale price of a dozen cones from $76.20 to $64.20.  There are also quantity discounts on certain items as well.   Make sure to check the “Qty Breaks” tab on the sublimation products and on blank patches.  Purchasing a few more items than planned could be very helpful to your budget.

Tip #2: Sell what others don’t sell – EnMart offers a few products that other suppliers don’t offer.   One such product is the Iris Thread mentioned previously.  Another product that is available only from EnMart is the Remembears.  Offering a product your competitors don’t offer gives you an advantage in your particular marketplace.  If you seize the opportunity early,  you can lock in and dominate the customer base for those products.

Tip #3: Order early –  We at EnMart pride ourselves on our speedy shipping and strive to get orders for goods that don’t need to be manufactured out the same day. If you want prompt shipping of your orders,  it’s best to place them as early in the day as you can.   Our official cut off time for same day orders is 2 p.m.  In practice we may stretch that a little,  but it’s still always best to order sooner rather than later.

Tip #4: Time Issue – Talk To Us – We know that sometimes orders get placed at the last minute, or a customer brings you a rush order and you need supplies now.  We’re familiar with the panic that can cause,  and we’re willing to help,  if you let us know.   If you have a time sensitive issue with an order,  put a note on the order when you place it,  or contact us to let us know about your needs.  We can’t promise to be able to meet every request,  but we certainly can’t meet any of the ones we don’t know anything about.

Tip #5 – Follow us on Social Media – Want to be the first to know about specials or sales?  Eager to hear about new products before your competitors?  EnMart generally spreads any news we have to share through our social media feeds or by e-mail.   Follow EnMart on Facebook or Twitter,  or visit our boards on Pinterest to stay up on what’s happening at EnMart.  You can also join our mailing list to be sure you receive our e-mails.

Merry Christmas!

 

EnMart will be closed on Monday, December 24 and Tuesday, December 25 in honor of Christmas.   We wish all our customers and friends the happiest of holidays and the merriest Christmas possible.

No Sale, Just Low Prices

If you’re anything like me,  you’ve probably gotten roughly one million Black Friday e-mails by now.   First it was teasers.  Then it was doorbusters.   Somehow Black Friday the day became Black Friday the week (or several weeks),  and it seems that everyone wants to offer you a deal or a special or a once in a lifetime can’t miss opportunity.

One of the things we get asked quite often is why EnMart doesn’t offer free shipping or do more sales.   There are a lot of reasons why we don’t,  but the most basic one is this – we don’t because everyone else does.   It’s not that we’re contrarian,  it’s more that our goal is to offer our products at prices that produce a profit for us while still being budget friendly for our customers.  Also,  when there’s a blizzard of offers already out there,  standing out from the crowd can be tough.

Still,  we get that free shipping and sales are expected and desired by a lot of our customers,  so I wanted to address in more detail the reasons why we don’t offer either of those things on a regular basis.  One reason we don’t tend to offer free shipping more often is the fact that,  in our experience,  when we have offered it,  orders have not increased.   If we offer a free shipping coupon for orders past a current price threshold,  customers often neglect to use it,  even if they meet the threshold.  Order size also doesn’t tend to increase when we offer free shipping.   Since the whole goal of offering something for free is to encourage more people to buy,  when that doesn’t appear to motivate the behavior we want,  we try something else.

EnMart also does a lot of work to keep shipping costs and product prices budget friendly for our customers.   We offer a variety of shipping options,  including allowing customers to ship via the U.S. Postal Service or on their own accounts.  Our shipping costs are also based on the shipping rates offered to our parent company.  Since that company ships a large number of packages daily,  EnMart customers benefit from rates that are lower than they might otherwise be.

As for sales,  we like sales as much as the next company,  and have tried,  over the years,  to come up with some fun sales that offered good deals.  Still, as with the free shipping scenario,  we find that sales don’t tend to increase the volume or size of orders we get.   They also don’t seem to be a prime motivator for those who are placing orders.  So,  we end up back at our basic premise,  that good service,  good products and budget friendly prices are a larger motivator for our customers.

Please keep in mind that we do offer sales and specials when the mood strikes us.   The best way to keep up to date on what sales and specials are available is to follow us on Twitter or Facebook,  or to sign up for our mailing list.   If we have a special offer running,  we will send out an e-mail and announce it on social media.

Also,  if you have any comments or suggestion for a sale you’d like to see us offer,  or a thought about our current policy,  we’d love to hear from you.   Feel free to comment on this blog post,  leave us a comment or a message on social media,  or contact us through any of the available methods.

Happy Thanksgiving!

EnMart will be closed on Thursday,  November 22 and Friday, November 23 in honor of Thanksgiving.   We will re-open for normal business on Monday,  November 26.

Of all the things we are thankful for this year,  you,  our friends and customers,  are on the top of the list.   We are grateful for your support,  your business and the wisdom and creativity you share with us.

We wish you all a happy and safe Thanksgiving.

Featured Friday, Information, Inspiration, Instruction 10/19/18

Because Autumn is winding down (in some places),  Winter is closing in (not quite yet, please), and it’s the end of another work week,  I thought I’d share some of the things that have amused me, inspired me or educated me recently.

First on the docket,  a cool way to create a hand embroidered look with machine embroidery.  Many people like the timeless look of cross stitch,  but don’t want to count the stitches.   This post from Creative Machine Embroidery Magazine discusses how to create the look of cross stitch on your embroidery machine.  It’s a pretty extensive tutorial.

Second on the list,  the news that there is now a way to create sublimated items without a sublimation system.   Our own Tom Chambers tells you all about how to sublimate without a sublimation system in a terrific blog post on the SubliStuff blog.  Tom has been writing a couple of posts a month about various sublimation topics for that blog,  so if you do sublimation or are interested in learning more about sublimation,  it would be a good idea to bookmark the SubliStuff blog so you can come back to it later.

Third at bat,   a post from Erich Campbell,  part of his Ghost and the Embroidery Machine series for the Mr X Stitch blog.   In this post,  he’s talking about how to make machine embroidery and digitizing accessible for everyone.   He gives some great ideas for how people on limited budgets can learn the skills they need to start their own machine embroidery businesses.  It’s a terrific post that outlines many of the options available to those who are interested in embroidery.

Fourth in line,  although I don’t usually plug posts I write myself when I do these round-ups,  I’m going to make an exception this time.   I did a series on pricing for this blog and I think,  if I do say so myself,  it’s worth a read.   Part 1 talks about gathering data.  Part 2 talks about actually setting prices and how to communicate pricing info to your customers.   Part 3 talks about dealing with customers who want to argue or negotiate price.

Finally,  I need to point out this video of the 2RegularGuys podcast today.  The guests were Carolyn Cagle from Strikke Embroidery and Luiz Vitor Neto Mendes from Vitor Digitizing.   It was a fantastic and fascinating interview with a lot of food for thought in it.  Definitely worth a watch,  and I’m not just saying that because Carolyn called me one of her favorite people in the world at the end of the interview.  The link takes you to the video on Facebook.   When it’s available on their site as well,  I’ll update the post.

Sales Tax Rules Change

To Our Customers:

Most of you, if you follow the news at all, have probably heard of the recent Supreme Court decision in the case of South Dakota vs. Wayfair.   This decision has altered the rules about when and why sales tax must be collected.

Currently, EnMart and Ensign Emblem collect sales tax in the states where we have a presence, MI, GA, IL, CA, NV and NJ, as was required by previous tax law.   With the advent of the new decision, we will also begin collecting sales tax on all orders that ship to AL, IN, KY, MO, WA and WI.     It is likely there will be additional states added to this list in the near future.

If you are currently in one of the states listed above, you can establish your tax-exempt status with EnMart/Ensign by completing the relevant state sales tax exemption form and submitting it to us.    This form should be completed in your legal business name.   We will begin charging sales tax in the additional six states listed above on October 1, 2018.    If we do not have a completed form on file by that date, your account will be charged sales tax until such time as the completed form is on file.

Please be aware that,  even though we are currently only adding six additional states,  most states will probably be requiring sales tax collection in the near future.   Even if you are not in one of the states in which we currently charge tax,  it still might be worthwhile to complete a sales tax exemption form for your state and send it to us.  All forms are kept on file,  and once an account is set to exempt status it will remain so.

For a current list of taxable states, links to their respective exemption forms, and for submission of your completed forms, please visit our Sales Tax Exemption Forms and Links page.

As always, our goal is to remain compliant with all applicable laws and regulations.

Thank you for your assistance and cooperation.

The Art of Setting Price – Part 3

In part 2 of this series, we talked about finalizing the prices you will charge based on the data you’d collected,  and how to communicate those prices to your customers.   There are some customers who will accept the prices you give them without an issue, thinking they’re fair,  there will be some customers who think they’re getting a bargain,  and there will be some who will always want to argue the price or who will press for something extra.  How you deal with the latter group may be the difference between a business that makes a profit and one that soon sinks out of sight.

So,  how do you deal with those people who want to argue or negotiate price?  One way is through education.   A lot of people don’t know what goes into making a shirt or a transfer or a hat.  Show them the process.  Show them the machines you use to do the work.  Talk about the supplies you buy,  the webinars you watch and the seminars you’ve paid to attend.   Let your customers know that you’ve invested a lot of time and effort into being good at what you do.   People are always more comfortable about and more willing to compensate experts for their time and expertise.

Another technique is to try to get to the “why” of their objection to your price.  Are they operating on a budget that may be unrealistic?  Do they not understand what goes into making the goods they want to buy?  Did they find someone down the street that offered to do it for cheaper?   If you can find out why they’re objecting you can address the issue and possibly change their minds.   Or, perhaps,  find out that it isn’t worth changing their mind and the job in question is one that should go to the cheaper guy down the street.   At least if you have all the details,  you can make an informed decision.

“The guy down the street will do it cheaper” tactic (at times it might be the “guy online”, but you get the idea) is often a common method of pursuing a lower price.  When this is used on you,  probably the first question to ask is “why didn’t you go with the guy down the street then?”,  in a non-confrontational way.  Usually,  if a customer is coming to you after having been quoted a lower price elsewhere they either have some reservations about the other shop,  or they’re hoping they can spin you a tale that will make you lower your price.   Getting the details will usually tell you which option it is and point you to the route that may get you the price you want to charge.

Another thing that decoration shops may often encounter is the person or group who wants a print job to be donated,  or who wants to pay for the job in “exposure”.  There are times when jobs of this sort can be beneficial,  but make sure to examine each job of this type carefully before you say yes.  Who will be seeing the work you’re doing,  and is this your customer base?  How many people will be exposed to your work?  What would be the cost of the work if it were paid for, and how does the value of what ever is being offered instead of money measure up?  Will this job generate goodwill among people who could potentially be customers or who could direct customers to you later?  Not all barter or “exposure” jobs are necessarily bad,  but it always pays to do the analysis and be very clear on what you can expect to get before you agree to any such deal.

Finally,  don’t forget your secret weapon when it comes to standing firm in price negotiations,  the absolute rock bottom price you calculated earlier.  If you have that price calculated for every product,  then you know how much room you have to negotiate,  and the floor beyond which you cannot go.